Terms and Conditions

Company Details Thank you for vistiing the LivisuLivesey website. Please use this section for information about the terms and conditions that govern your use of the site. If you have any further questions, please contact or write to: Tachyon Limited 35 Southampton Street Farnborough Hampshire GU14 6AU United Kingdom Telephone: 44 (0)845 6868787 Company Registration Number: 5302823 Contract For Sale The advertising of products on the site is the way in which we are able to display all the items available to buy through the site. We aim to keep items in stock at all times but due to the very nature of our product range being imported or hand-made means that it is inevitable there will be breaks in supply in which case some lines will show 'Not Available'. It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days. However, on rare ocassions, stock levels may be incorrect and you will be contacted. That means your order is an offer, not a contract of sale between you and Tachyon Limited, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of despatch' email sent once your order has been succesfully picked and we can confirm stock levels have been checked. These terms and conditions cannot be varied except by changes made by Tachyon Limited on the site, which we may make from time to time. In particular, nothing said by any representative of Tachyon Limited will operate as a variation to these terms and condition or constitutes a legal representation on behalf of either of them. Quality Every item of jewellery in in the LiviusLivesey collection has been carefully chosen to represent the highest standards of quality and value for money. Please be aware that whilst we take great care to accurately describe the jewellery shown on our website, a lot of the items are hand made from natural materials and as such their composition and colour may vary slightly from that shown and are usually in some way unique. We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us but In the unlikely event that you are unhappy in any way with our service or products, please contact us immediately and we will attempt to put things right or arrange for a return. Returns If the items you have ordered are unsuitable you must inform us within 7 days of receipt. Email our customer service on returns@liviuslivesey.com detailing your order number and the item you wish to return and we will issue you with a Returns Number. Write the returns number on the invoice enclose in the parcel, replace the item in the parcel and send back to us at the address above. We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of receiving your returns number. Items returned outside these guidelines will only be subject to credit. A refund will not be possible if the item/items arrrive damaged as a result of the original packaging not being used, in these cases the item/s will be returned to you. Under no circumstance are we able to accept the return of earrings or hair products in compliance with current Health & Hygiene regulations. This does not affect your statutory rights. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, LiviusLivesey will arrange for an exchange. Our decision is final. Copyright All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Tachyon Limited. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of LiviusLivesey for any reason whatsoever without the prior written permission of Tachyon Limited.